FAQ
Got questions? We have answers!
We’ve rounded up the most common questions about buying and selling on Bridestrades.
General
What is Bridestrades?
Bridestrades is a peer-to-peer marketplace for bridesmaid dresses. Sell a dress you once wore, or shop pre-loved styles worn by other bridesmaids in the same boat as you!
How much does it cost to use Bridestrades?
Browsing is free. For sales, we take a 20% commission. We charge a flat fee of $10.50 for shipping.
Selling
How do I list my dress?
Create a seller account, upload clear photos (front/back/tag), add details (size, designer, condition, alterations), set your price, and choose if it’s for sale or if you're open to swap. Make sure you follow the guidelines listed in XX.
Are there listing requirements?
Dresses must be clean and free of major damage. Be accurate about size, alterations, color, and condition! Make sure you check out our photo guidelines under the XX tab.
When do I get paid?
Buyer pays at checkout. Your funds will sit in a secure holding account until delivery is confirmed. The buyer has 3 days after delivery to confirm dress is as described. If no action, funds will be released automatically to the seller after 3 days (or sooner)!
Buying
Can I return a dress I purchased?
All sales are final unless the item arrives not as described. No protection for: fit issues, minor wear, or buyer’s remorse. Refunds only if: dress is unwearable due to undisclosed major flaws, package lost in shipping, or wrong item was sent. Contact us within 48 hours of delivery if there’s an issue.
Who ships purchases?
Sellers ship directly to buyers with trackable shipping.
Account/Support
Do I need an account to browse?
No. You’ll need an account to buy, sell, or swap. Come join the fun!
How do I contact support?
Email info@bridestrades.com or use our Contact page. We’ll get back to you as soon as we can!